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Get in touch

If you have a question or need help with an order, we’d love to hear from you. We offer dedicated email support so every enquiry receives our full attention.

If your message relates to an order, please include your order number so we can help you faster.

How to contact us

Whether you need help with an existing order, advice before purchasing, or have a general enquiry, we’re always happy to help. We aim to provide friendly, personal support and respond to all messages as quickly as possible.

Email: support@codeandkoi.co.uk

Support hours: Monday–Friday, 9am–5pm

We aim to reply within 1 business day

About Code & Koi

Code & Koi is a small, UK based independent studio bringing together a love of aquatics, web development, and design. We curate and carefully select plants, hand craft botanical products, and source useful tools for aquarists who value balance, simplicity, and long-term health.

Learn more