Acceptable Use

This Acceptable Use Policy explains the rules that apply when you use https://www.codeandkoi.co.uk, create an account, submit a review, use Website features, contact us, or otherwise interact with Code & Koi online.

This Policy is designed to protect Code & Koi, our customers, Website users, third parties, and the integrity of the Website from unlawful, harmful, abusive, misleading, or irresponsible activity.

This Policy should be read together with our Terms of Service, Privacy Policy, Cookie Policy, Refund Policy, and Shipping Policy.

1. Who we are

Code & Koi

Website: https://www.codeandkoi.co.uk

Customer support email: customer@codeandkoi.co.uk

Contact form: https://www.codeandkoi.co.uk/contact

2. Scope of this Policy

This Policy applies to all visitors, customers, account holders, review contributors, and anyone else who accesses or uses the Website or any related online service provided by Code & Koi.

It applies to all use of the Website, including account use, checkout activity, customer support messages, contact forms, reviews, comments, uploaded materials, user-generated content, and any interaction with our systems.

3. General standard of use

You must use the Website lawfully, responsibly, and in a way that does not harm Code & Koi, our customers, other users, third parties, delivery providers, payment providers, or the operation of the Website.

You must not use the Website in a way that is fraudulent, misleading, abusive, disruptive, unlawful, harmful, or inconsistent with the intended purpose of the Website.

4. Account responsibility

If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activity carried out through your account.

You must not share your account in a way that enables misuse, unauthorised access, fraudulent activity, or breach of these terms.

You must notify us promptly if you believe your account has been accessed without permission or used in a way that may create a security risk.

5. Prohibited content

You must not submit, upload, publish, send, display, or make available any content that is unlawful, false, misleading, defamatory, abusive, threatening, harassing, obscene, discriminatory, hateful, sexually explicit, violent, exploitative, or otherwise harmful.

You must not submit content that infringes copyright, trade marks, privacy rights, publicity rights, database rights, confidentiality obligations, or any other rights belonging to Code & Koi or any third party.

You must not submit content that contains malware, malicious links, harmful code, phishing attempts, scams, spam, or deceptive commercial material.

6. Reviews and user-generated content

If you submit a review, comment, image, message, or other user-generated content, it must be honest, lawful, accurate, and based on your genuine experience where applicable.

You must not submit fake reviews, paid reviews that are not disclosed, competitor manipulation, misleading product claims, abusive comments, irrelevant content, repeated submissions, or content intended to unfairly damage or manipulate Code & Koi, customers, competitors, or other users.

We may moderate, edit, reject, remove, or disable user-generated content where we reasonably believe it breaches this Policy, our Terms of Service, applicable law, or platform integrity standards.

7. Prohibited technical activity

You must not attempt to gain unauthorised access to the Website, customer accounts, servers, systems, databases, payment systems, administrative areas, or any connected infrastructure.

You must not probe, scan, test, bypass, interfere with, overload, disrupt, or compromise the security or performance of the Website or any related system.

You must not introduce viruses, malware, trojans, worms, logic bombs, scripts, bots, scrapers, automated tools, or other harmful or disruptive technologies.

8. Spam, scraping, and automated use

You must not use the Website to send spam, unsolicited messages, automated submissions, mass enquiries, abusive contact-form messages, or misleading commercial communications.

You must not scrape, harvest, copy, extract, collect, or misuse product data, customer data, pricing, images, reviews, account data, or other Website content without our written permission, except where permitted by law.

9. Fraud, payment abuse, and order misuse

You must not use the Website to place fraudulent orders, use stolen payment details, make false claims, abuse refund or return processes, manipulate delivery information, exploit errors, or avoid payment.

You must not attempt to misuse discount codes, promotions, free shipping thresholds, return authorisations, damaged-item procedures, chargeback processes, or customer support channels.

10. Product misuse and harmful instructions

You must not use the Website to promote unsafe, unlawful, misleading, or irresponsible use of aquatic plants, food, botanical products, aquarium products, or any related goods.

You must not submit advice, instructions, reviews, or content that may create a risk to animals, aquatic environments, customers, third parties, biosecurity, environmental compliance, or lawful product handling.

11. Intellectual property misuse

You must not impersonate Code & Koi, misuse our brand, copy Website materials, reproduce product descriptions or images, create misleading associations with us, or use our intellectual property without permission.

You must not represent that you are affiliated with, endorsed by, or acting on behalf of Code & Koi unless we have expressly authorised this in writing.

12. Enforcement

If we believe that you have breached this Policy, we may take action that we consider appropriate and proportionate, including removing content, refusing orders, cancelling accounts, restricting Website access, suspending features, blocking communications, investigating activity, or reporting matters to payment providers, delivery providers, regulators, law enforcement, or other relevant third parties.

Where permitted by law, we are not responsible for loss caused by enforcement action taken because of a breach of this Policy.

13. Reporting misuse

If you believe that someone is misusing the Website, submitting unlawful content, creating fake reviews, infringing rights, or breaching this Policy, please contact us with relevant details.

14. Changes to this Policy

We may update this Acceptable Use Policy from time to time to reflect changes in our Website, services, account features, review features, products, risk controls, legal requirements, or operational practices.

The updated version will be posted on the Website with a new effective date or last updated date.

15. Contact us

For questions about this Acceptable Use Policy, please contact us: